Returns & Exchanges Policy

At PRIMAL Contact Lenses, we want you to be completely satisfied with your purchase. If you are not happy with your order, we accept returns on unopened and factory-sealed products within 30 days of delivery.

1

Verify Eligibility

Ensure your contact lens vials or boxes are unopened, untampered, and still in their original sterile packaging to qualify for a return.

2

Contact Support

Email our customer care team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

3

Pack and Ship

Securely package the items with your RMA number clearly marked on the outside and ship them back to our distribution center using a tracked service.

4

Receive Refund

Once our quality control team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing